Accessibility

STATEMENT & POLICY

Accessibility Statement
Zaza Cuban Comfort Food, Inc. is dedicated to making our digital services accessible to all guests, including individuals with disabilities. We are continually working to improve the user experience and follow recognized accessibility standards.

If you experience any difficulty using our website, mobile apps, or online ordering systems, please reach out so we can assist you:

We welcome your feedback and will work quickly to provide access in the way that best meets your needs.

Digital Accessibility Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025

Our Commitment
Zaza Cuban Comfort Food, Inc. is committed to ensuring equal access to all of our digital platforms. We believe every guest deserves a convenient and inclusive online experience, and we work continuously to make our website, mobile applications, and online ordering systems accessible to everyone.

Scope
This policy covers:

  • The Zaza Cuban Comfort Food website and digital content
  • Online ordering and payment systems
  • Mobile applications and kiosks
  • Loyalty program portals and third‑party integrations

Accessibility Standards
We strive to meet or exceed:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • The Americans with Disabilities Act (ADA)
  • Section 508 requirements, when applicable
  • Comparable international accessibility standards

How We Support Accessibility

  • Regular accessibility reviews and testing
  • Training for staff on accessibility practices
  • Requirements for vendors to maintain accessibility compliance
  • Alternative access options when barriers exist

Alternative Access Options
If you experience difficulty using our digital services, Zaza provides:

  • Phone ordering with trained support staff
  • Email ordering at [email protected]
  • In‑person ordering with staff assistance

Training and Awareness
Our team receives ongoing training in accessibility awareness, customer support for individuals with disabilities, and the use of assistive technologies.

Feedback and Contact
Your feedback helps us improve. If you encounter an accessibility barrier, please contact us:

  • Email: [email protected]
  • Online: Fill out this form
  • In person: Ask to speak with a manager at any Zaza location

Continuous Improvement
Accessibility is an ongoing effort. We are committed to evaluating our platforms regularly, addressing issues promptly, and sharing updates on our progress to ensure every guest can access our services equally.

Accessibility ISSUE TRACKING FORM